Frequently Asked Questions (FAQs)
A. I’m new to the industry
You can send us the pictures or sketches of the clothing you want to make, along with detailed information such as color and size, etc. Then we will provide you the whole service from searching for fabrics, accessories, to making samples and then make the bulk production for you.
Our MOQ is 120 pieces for each style when you want to produce in our New York factories; MOQ for our oversea factories are 50 pieces each style.
B. I’m a designer, and I’m developing a new line of my own
No, you don’t have to.
You only need to provide us a clear sketch or pictures, a colorway and size chart. We can make samples and the bulk production based on your request.
Our MOQ is 120 pieces for each style when you want to produce in our New York factories; MOQ for our oversea factories are 50 pieces each style.
Yes, when you start the work with us, we will send you various fabric swatches based on your style requirements for you to look at it and touch the fabric.
Of course, we have to send you the sample for you to approve before the bulk production. We will make sure you are satisfied with the sample first, and then we will start cutting the fabric and make the bulk production.
C. We are a fashion brand company, we would like to make the production for our new collections
For the protection of our customers’ own designed products, we can only send you the pictures of the products we did three years ago, to show you what we can make.
Only if you place the order with us directly, we will send you a free sample for your approval before the bulk production. Otherwise, you will have to pay for the sample, because it will take us a lot of time and expenses.
For dyeing fabrics are 300-500 meters, and for printing fabrics are 1000 meters.
If all samples, fabrics, accessories and sizes are approved by you in time before the bulk production, then we will be responsible for the delay of delivery time if it happens.
Yes, we will match the professional production line with the process of what you need and request.
D. Operation and lead time
You need to send us the style picture, fabric composition, quantity, size distribution details, and then we can give you the quote.
Our price includes fabrics, accessories, produce and labels and everything that is shown on your garment.
Yes, we help customers to make the main label and care label, and the tag according to their tech pack files.
It takes us 14-21 days to make samples and 1-2 months to produce bulk goods, which must be after all the production information is correct and everything is settled before production.
Yes, we will help you deliver to the address you provide for us.
Yes, both of our New York factories and oversea factories can help with rush orders, we just need to charge rush fee.
No. We make production for the placed orders. As for the catalogue of our website, we only have the fabric inventory of those styles. When you choose the styles from our catalogue, we will help you produce them quickly, because the fabrics are in the warehouse, which reduces the step of purchasing fabrics from the market.
E. Payment method and terms
We accept payment from check, wire transfer, Zelle, PayPal. Payment for overseas processing is LC.
Yes, because our sample fee only covers the raw materials and some basic costs.
When you place an order, 50% down payment is required for small amounts and 30% down payment is required for large amounts. You need to clear the balance before production is ready to ship. When you place an order, 50% down payment is required for small amounts and 30% down payment is required for large amounts. You need to pay the balance before production is completed and shipment is completed.